Privacy Policy

Privacy Policy

Effective date: 26 June 2026

Haymaker Games Pty Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information we handle. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in connection with our games, websites, customer support, and related services.

Who we are

Haymaker Games Pty Ltd

Address: 6 Grant St, Fitzroy North 3068, Australia

Contact: Support@haymaker.games or support@hooned.games

What we collect

We only collect personal information that is reasonably necessary for our business activities, such as providing games and services, supporting save data or account-linked features, processing purchases, responding to support requests, and operating our websites and platforms. Depending on how you interact with us, this may include your name, email address, platform account identifiers, support correspondence, purchase records, save-file or progression data, device or gameplay-related identifiers, and technical logs needed to run and secure our services.

We do not intentionally collect sensitive personal information unless required by law or you voluntarily provide it in a support context where it is necessary to assist you. We do not store payment card details or bank account details on our systems, and we do not sell personal information to anyone for any purpose.

How we collect it

We generally collect information directly from you when you create an account, contact support, make a purchase through a platform, use a game feature that stores progress, or submit feedback. We may also receive information from third-party platforms and service providers that help us deliver our games and services, such as distribution stores, payment processors, cloud hosts, and console or platform operators.

Why we use it

We use personal information to:

  • provide and operate our games and related services.

  • save progress, settings, or other gameplay data where those features are enabled.

  • process purchases, entitlements, refunds, and customer support requests.

  • communicate with you about service updates, account issues, and support.

  • improve performance, stability, security, and user experience.

  • meet legal, tax, accounting, and record-keeping obligations.

Analytics and tools

We may use analytics, crash-reporting, ad-tech, and anti-cheat tools to operate, secure, and improve our games. These tools may collect device identifiers, gameplay events, crash logs, IP address, and similar technical data needed to provide the service.

When we disclose it

We disclose personal information only where necessary to operate our business and deliver our services, including to service providers that host, process, store, or support our systems. We may also disclose information if required by law, to protect our rights, to investigate misuse or security issues, or to support a transaction, dispute, or complaint.

We do not sell personal information.

Third-party services

We use or may use third-party services that have their own privacy policies and data handling practices. These include:

These providers may collect or process information according to their own policies when you interact with their platforms or services.

Overseas disclosure

Some of our service providers may store or process information outside Australia. Where we disclose personal information overseas, we take reasonable steps to use reputable providers and to protect information in line with applicable privacy obligations. If we become aware that a provider’s location changes in a material way, we will update this policy where appropriate.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures may include access controls, authentication, encryption in transit where available, limited staff access, logging, and service-provider security controls. No system is completely secure, but we aim to use commercially reasonable safeguards appropriate to the sensitivity of the information we handle.

Retention

We keep personal information only for as long as it is needed for the purposes described in this policy, unless a longer retention period is required by law. When information is no longer required, we take reasonable steps to delete it, de-identify it, or otherwise securely manage it in accordance with our obligations.

Access and correction

You may request access to personal information we hold about you, and you may also ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading. To make a request, contact us at Support@haymaker.games or support@hooned.games. We may need to verify your identity before providing access or making a correction.

Complaints

If you believe we have breached the Australian Privacy Principles or handled your personal information incorrectly, please contact us first so we can investigate and respond. Please include as much detail as possible, including the relevant game, account, date, and the issue you are concerned about. We will review complaints and respond within a reasonable time.

If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC), subject to any requirements that apply at the time.

Children and players

Our games may be used by players of different ages. We do not knowingly collect more personal information than is necessary to provide our services. If we learn that we have collected personal information from a child in a way that is inconsistent with applicable law or our intended service design, we will take reasonable steps to delete or de-identify it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or privacy practices. The updated version will apply from the date it is published on our website or otherwise made available.